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How max39 Handles Your Personal Data

At max39, your personal data is handled with care and clarity — we collect only what we need to run your account, process your transactions, and keep your…

Data collected only as neededStored on secured serversYour rights, clearly statedMalaysia-aware data practicesContact us to request changes
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max39 How max39 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact max39 About Your Privacy

If you want to access, correct or delete your personal data held by max39, our privacy support team handles these requests directly.

Email Privacy Request Send your data access or deletion request to our privacy email address. Include your registered account email so our team can verify your identity and process the request without delay.
Live Chat Support Open the live chat widget on max39.fun to speak with a support agent directly. For privacy-related matters, agents escalate to the data team and confirm receipt within one business day.
Help Centre Ticket Submit a formal ticket through the max39 help centre. Privacy tickets are tagged separately and handled by our dedicated data-handling team, with a written response sent to your account email.
HOW WE PROTECT DATA

Our Data Handling and Security Practices

max39 applies layered security controls across every part of the data lifecycle — from the moment you key in your Touch 'n Go or GrabPay details through to long-term storage and eventual…

Encrypted Data Storage

All personal data, including payment identifiers from Touch 'n Go, GrabPay, Boost dan FPX transactions, is stored using encryption at rest. Access is restricted to authorised personnel only, with audit logs maintained for every access event.

Cookie and Tracking Policy

We use session cookies to keep your account logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time without affecting your core account functions.

Account Security Controls

Your account is protected by password hashing and optional two-factor authentication. We never store plaintext passwords, and any suspicious login attempt triggers an automatic alert to your registered email address.

Data Retention Schedule

We keep account data for as long as your account remains active and for the period required by applicable Malaysian regulations after closure. Data that has passed its retention period is permanently deleted on a scheduled cycle.

Third-Party Data Sharing

We share data only with payment processors handling your Touch 'n Go, GrabPay, Boost dan FPX transactions, and with service providers who are contractually bound to our data protection standards. No marketing sales of your data occur.

Your Right to Request Changes

You may request a copy of your stored data, ask us to correct inaccurate records, or request deletion where local law permits. Requests are acknowledged within 24 hours and resolved within the statutory timeframe.

Frequently Asked Questions About This Policy

These questions cover the data rights and privacy practices that account holders ask about most. If your question is not answered here, contact our privacy team directly through the channels listed on this page.

We collect your name, email address, contact number, and date of birth for account verification. Payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX or FPX transactions are also recorded to process deposits and withdrawals accurately.

We retain your data for the period required under applicable Malaysian law after your account closes. Once that period passes, your records are permanently deleted from our active systems on our scheduled deletion cycle.

Yes. Submit a data access request via email or the help centre ticket system. Include your registered account email so we can verify your identity. We will send a structured summary of your stored data within the statutory timeframe.

No. We do not sell, rent or trade your personal data to any third party for marketing purposes. Data is shared only with payment processors for Touch 'n Go, GrabPay, Boost dan FPX transactions, under strict contractual data-protection obligations.

Contact our privacy team via live chat, email or help centre ticket and state clearly that you want your data deleted. We will confirm eligibility under local law and complete the deletion within the required response period.

We use session cookies for account login continuity and analytics cookies to measure page performance. You can disable non-essential cookies in your browser settings at any time; doing so will not stop your account from functioning.

We post an updated version on this page and send a notification to your registered email address whenever material changes are made. Continued use of your account after the effective date of any update constitutes acknowledgement of the revised policy.

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